What is a melt pool? The melt pool is the layer of melted wax that's created each time you burn a candle. To get the most burn time out of an Aerangis candle, make sure it extends to the edges of the container before blowing out your candle.
What is cold throw and what is hot throw? The cold throw is the release of fragrance when the candle is at room temperature, unlit, and therefore the wax is solid. The hot throw is the release of fragrance when the candle is lit. At Aerangis, the fragrance is designed to perform the best hot and cold throw for you to enjoy the scents, whether or not the candle is lit.
I've heard I need to trim the wick. Why? Yes! Always trim the wick to about 1/4" before lighting your candle. This will keep the candle from smoking and will allow it to burn its best. A wick that's too long or too short will cause uneven burn and decreases the life of the candle.
My candle isn't burning to the edge of the container.! How do I stop this from happening? The first burn is the most important! When you bring your new candle home and light it for the first time, make sure you'll be around for a while. Light the candle, and let it burn in a draft-free area until the pool of melted wax reaches the edges of the container. This can take up to three hours, so be patient! If you don't allow the candle to burn to the edges on the first burn, it most likely won't ever get there on future burns. If for any reason the wick becomes off-center while burning, always be sure to blow it out and recenter it before the wax dries.
Do you offer personalized candle for my wedding / event / corporate gift, etc.? Yes, though we do require a minimum order for personalization. Please contact us, for information or check out our Bespoke page for more information.
I need my candles tomorrow. Can you overnight them? We usually need 1-2 business days to process orders (If you place your order Monday night, we will ship either on Tuesday or Wednesday). If you absolutely need us to ship the next business day, and we’ll do our best to rush your order. You must choose overnight shipping at checkout in order to get your candles in time. Wholesale orders typically can’t usually be rushed as more production is involved. We need at least 2-10 business days to complete a wholesale order.
How do I repurpose my candle? 1. When only 1/4 inch of wax remains, it's time to give that candle a new life! Don't burn a candle with less than 1/4 of wax remaining, that's not safe. 2. Use a spoon to scoop out the remaining wax and wick, and wipe out any excess wax using a small rag. Feel free to wash the container with warm water, too. A dab of rubbing alcohol helps to remove wax and can go a long way in removing greasy residue. 3. Now the fun part. Fill your empty Aerangis candle jar with your favorite potted plant or succulent, toothbrushes or makeup brushes in the bathroom, pens and pencils on your desk - the possibilities are endless.
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